Q. What languages do you speak?
A. We speak English & Spanish.
Q. What areas do you service?
A. As a San Diego County, Poway based company, our preferred service areas includes but are limited to San Diego County, Another County and parts of another County, . Please call 858-486-5575 to check availability for other surrounding areas.
Q. How do I request a quote?
A. We recommend you start the booking process by completing our Request a Consultation Form on our Contact page. Once we email an official quote or invoice we require a 40% deposit which includes a $100 retainer payment and a signed service agreement is required to secure your reservation.
Q. When you deliver do you also set up?
A. Yes, we will deliver and setup all the items that come with your rental package in their predetermined location. We recommend providing a site plan or detailed instructions on where items are to be placed. If neither are provided we will place items in a location we see best.
Q. What is the delivery and return pickup fee.
A. Our delivery and return pickup rate starts at $75 each. This applies to:
Events within our preferred service areas,
Venues with less than 4 step in stairs or access ramp.
Ground level event space with less than 5 steps in stairs.
Multiply story venues with access to functional freight elevator.
Pickup time before 10pm on the same date of event.
Events outside of service areas, multiply steps or flight of stairs or story with no access elevator or requiring pickup after 11pm will incur an additional pickup fee.
Q. Do you deliver the day of an event?
A. Yes, we normally deliver the day of and pick up within 1hour after the event. However, special circumstances may require delivery/setup the day before or return pick the day after an event.
Q. Can I pickup or drop off my order?
A. No. Most items are oversized and will not fit in a standard passenger vehicle. Our professional delivery crew are full insured and trained to lift and setup your decor in place and our delivery van is custom fitted and equipped to safely transport your items.
Q. How far in advance should I book?
A. Event set up dates and times are first booked first serve. To avoid disappointment of not having your event date or items available , we suggest you contact us once you have secured your venue or at least 2 weeks prior to event date.
Q. How do I pay for my decor?
A. Once your order is finalized, an invoice will be emailed to you that can be paid online with a credit card. A 40% deposit and a signed service agreement is required to secure your reservation for individuals. The balance is payable no later than the day before your event.
For schools, non-profits, and corporations, we understand a check may need to be processed for payment. If a payment cannot be made before the event date, a signed contract will be required.
Q. What if I break or damage a rental?
A. The cost to repair or replace an item ranges from $200 - 1500 depending on the extent of the damage. We ask that you take special care when using rentals and maintain them in the same condition they when received in. You will be responsible for any damage or lost whether caused by you, an event guest or venue staff. However, we do allow our customers 2 weeks to try to find the item, as it will usually reappears.
Q. Can you come to the event venue and tell me what I need?
A. Yes, we can provide an onsite consultation for a $75 per visit. This fee is applied to your invoice when you book your event with us. You can also take pictures, video and measurements and send us the details for a phone consultation at no cost.
Q. What is your cancellation policy?
A. For more details about cancellations, review our Decor Policy HERE.
Q. I want a balloon arch at my event, what do I need to know?
A. You will need to know the height of the ceiling where you are placing the arch. Check out our Balloon Arch Guide.
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